7-day money-back guarantee
Every paid plan comes with a 7-day money-back guarantee. The 7 days start from the moment you receive your login details.
When you can get a refund
- The service does not work on your device or internet connection, and our team could not fix it.
- You have a technical problem with the service that we are unable to solve.
Before a refund, we ask you to let our team try to fix the problem. Most issues are solved in a few minutes on WhatsApp.
When a refund does not apply
- Requests made more than 7 days after you received your login.
- Accounts suspended for breaking our terms of service, such as sharing a login.
- Changes to the channel lineup made by our suppliers after you subscribed.
- Problems caused only by a slow or unstable internet connection, where the service works normally on a working connection.
Try it free first
We offer a 24-hour free trial so you can test the service on your own devices before you pay. We recommend using it first.
How to ask for a refund
- Contact us by email at contact@smartersiptv4k.ca or on WhatsApp within 7 days of receiving your login.
- Include your username and a short description of the problem.
- If the refund is approved, we send it back using your original payment method.
How long the money takes to reach you depends on your payment method.
Reseller credits
Credits bought through the reseller program are not covered by this policy. Please contact us about reseller orders.